Orders, shipping & returns
How do I Order?
All ordering/designing of your unit can be done online via the snazzy custom order form. If you are confused or would like an invoice sent to you directly for a particular style you have in mind, send an email to firstname.lastname@example.org In person consultations are available to clients in the Seattle area as a free service. Once you design your unit, 50% deposit is due upfront and the remainder is due once the unit is complete. You are able to submit photos along with your order form. Once the order is submitted, we will be in touch with you along the process to ask questions and keep you up-to-date with your order status.
Whats the processing time for units?
Standard turn around time is an estimated 5-7 business days. We will be in touch frequently throughout the process with updates once your order is submitted.
Do you have units ready to ship?
While the majority of Glitterati units are custom made, there are ready-to-ship units available sometimes. They are posted when available (typically on Instagram and via e-mail subscribers). Ready-to-ship units cannot be customized for sizing and styling they are "as-is".
How do I Track my Order?
Once your order is shipped, you will receive tracking info directly via email to keep tabs on your items... We know how eager you will be to receive them! Your Shipment will be shipped to the Shipping Address on file. We are not responsible for lost packages due to errors in Shipping Address inputs. Shipments are made via USPS and tracking information will be sent to you via email when available.
What are my shipping options?
At the moment, our primary carrier for shipping is USPS for domestic items.
return & exchange policy
Wig Return Policy
Due to the nature of the item, sales are FINAL on purchases once received. Please take your measurements and select options very carefully. I will make your custom wig according to your exact specifications. Please note, I am not responsible for improper measurements resulting in a wig that does not fit. I am also not responsible for variances in color caused by monitor settings or photographs. If you are looking for a very specific color, I strongly recommend sending the exact color choice and brand. This small investment can save you hundreds of dollars worth of headaches.
Once your deposit is paid, work begins on your purchase. Due to the custom nature of Glitterati Emporioum by Ladi Lyke, deposits are non-refundable and credit can not be applied to future purchases.